Refund policy

Last updated: October 10, 2026

A chair should fit the way you sit and the space you work in. If the one you ordered doesn't, you can send it back. This policy explains how returns, replacements and refunds work at HomeSeats.

Return window

You have 30 days from the day your chair is delivered to request a return.

What can be returned

A chair can be returned when:

  • it has not been used for regular sitting, and shows no wear, stains, odors, scuffs or pet damage on the seat, back, armrests or base;
  • it is unassembled, or carefully disassembled, with every part included: base, casters, gas lift, seat, backrest, armrests, headrest or footrest, hardware and the assembly manual;
  • it is packed in its original box and packaging materials;
  • you include your order number or proof of purchase; and
  • the return was approved by our support team before the chair was shipped back.

Tip: before assembling, check every part against the parts list in the manual, and keep the box until you are sure the chair is right for you.

What cannot be returned

For safety and hygiene reasons, we cannot accept returns of chairs that:

  • have been used for regular sitting beyond a short fit test;
  • have been modified, for example with replaced casters, cylinders or armrests;
  • were damaged after delivery through incorrect assembly, misuse or loads above the stated weight capacity;
  • are missing parts, hardware, manuals or original packaging; or
  • are not in a new, resalable condition.

Gift cards cannot be returned.

How to start a return

  1. Email support@homeseats.shop with your order number and the reason for the return.
  2. We reply within 1–2 business days with approval and step-by-step instructions, including the return address.
  3. Disassemble the chair if needed, pack it in its original box with all parts, and ship it as instructed.

Chairs sent back without approval cannot be accepted.

Damaged, defective or wrong items

Please inspect your chair when it arrives. If the box arrives damaged, a part is broken or missing (for example a cracked base, a bent frame, torn upholstery, a gas lift that won't hold height, or missing screws), or you received the wrong model or color, email us within 48 hours of delivery with your order number and photos of the item and the box.

Depending on the issue, we send the missing or replacement part, replace the chair, or issue a full refund. You don't pay anything for return shipping in these cases.

Who pays for return shipping

  • Damaged, defective or wrong item: HomeSeats covers all return costs.
  • Change of mind: you pay for return shipping. Chairs are large parcels, so please use a tracked service; we cannot refund a return that is lost in transit. Original shipping was free, so nothing is deducted for it.

Refunds

When your return arrives, we inspect it and email you the outcome. Approved refunds go back to your original payment method within 7–10 business days of that inspection. Your bank or card issuer may need a few extra days to show it on your statement.

Replacements and exchanges

We replace a chair, or send a replacement part, when it arrives faulty, damaged or incorrect. We don't offer exchanges for a different model or color: return the original chair for a refund and place a new order.

Problems after 30 days

Where a chair comes with a manufacturer's warranty, it continues after our return window ends. If a part fails after 30 days, contact us with your order number and photos, and we will help you with a warranty claim with the manufacturer.

Cancellations

You can cancel your order for a full refund at any time before it ships. Once it has shipped, the return process above applies.

Contact us

HomeSeats
Address: 2485 Trailwood Ln, Rothschild, WI 54474, United States
Phone: +1 (319) 457-6749
Email: support@homeseats.shop
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CT)
Response time: We aim to reply within 1–2 business days.