Shipping policy

Last updated: October 10, 2026

Every HomeSeats chair ships free within the United States, with tracking. Here is what to expect between checkout and the day your chair arrives.

Where we ship

We ship to street addresses in the 48 contiguous United States. We cannot deliver to Alaska, Hawaii, U.S. territories, PO boxes or APO/FPO/DPO addresses, because our carriers need a street address for parcels of this size.

Shipping cost

Standard shipping is free on every order, with no minimum order value. There are no extra handling or oversize fees at checkout.

Order processing

  • Order cutoff: 5:00 PM Central Time (CT), Monday to Friday.
  • Processing time: 1–2 business days (Monday to Friday).
  • Orders placed after the cutoff, on weekends or on U.S. public holidays are processed the next business day.
  • You receive an email with tracking details as soon as your chair has been dispatched.

Delivery times

  • Transit time: 6–8 business days after dispatch.
  • Estimated total delivery time: 7–10 business days from order.

Delivery times are estimates and can vary with carrier volume, weather and regional factors.

How your chair arrives

  • Each chair ships flat-packed in its manufacturer's box. Depending on the model, a box weighs roughly 20–55 lb.
  • Orders are delivered to your door by major national carriers such as UPS, FedEx and USPS. Your order may arrive in packaging from one of our fulfillment partners.
  • Delivery is to the door. We don't offer room-of-choice delivery or assembly service.
  • Assembly instructions and all hardware are in the box. Assembly time varies by model.

Tracking your order

Your dispatch email contains a tracking number and link. Tracking details can take 24–48 hours to update after dispatch.

Delayed, lost or damaged deliveries

If your tracking hasn't updated for 5 business days, or your chair hasn't arrived within the estimated delivery time, contact us. We will investigate with the carrier and arrange a replacement or a refund if the parcel is lost.

If the box or the chair arrives damaged, email us within 48 hours of delivery (or of the estimated delivery date, if the parcel never arrived) with your order number and photos of the item and the box. Our Refund Policy explains how we resolve it.

Incorrect shipping address

Please check your shipping address before you place your order. If you spot a mistake, contact us right away: we can update the address at any time before your chair ships. Once a parcel has shipped, we can't redirect it, and we are not responsible for delays or losses caused by an incorrect or incomplete address.

Contact us

HomeSeats
Address: 2485 Trailwood Ln, Rothschild, WI 54474, United States
Phone: +1 (319) 457-6749
Email: support@homeseats.shop
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CT)
Response time: We aim to reply within 1–2 business days.