How long does delivery take?
Orders placed before 12:00 PM PT on a business day (Monday to Saturday) are processed within 2–5 business days. Transit takes 2–5 business days, so most chairs arrive within 4–10 business days. See our Shipping Policy.
Is shipping free?
Yes. Standard shipping is free on every order to the 48 contiguous U.S. states, with no minimum order value.
Where do you ship?
We ship to street addresses in the 48 contiguous United States. We cannot deliver to Alaska, Hawaii, U.S. territories, PO boxes or APO/FPO/DPO addresses.
How do I track my order?
As soon as your chair ships, we email you a tracking number and link. Tracking can take 24–48 hours to update. More on our Track Your Order page.
Do chairs need assembly?
Yes. Chairs ship flat-packed in the manufacturer's box, with all hardware and assembly instructions included. Check the parts against the parts list before you start, and keep the box until you are sure the chair is right for you.
How do I choose the right chair?
Compare the seat height range with your desk height, and check the weight capacity and, where listed, the manufacturer's recommended user height on each product page. If you are unsure, email us your height and desk height and we will suggest options.
What is your return policy?
You can request a return within 30 days of delivery. We accept defective and non-defective chairs in new or slightly used condition, unassembled or carefully disassembled, with all parts and their original packaging. Email us first for approval. Details in our Refund Policy.
Who pays for return shipping?
Return shipping is free for approved returns, including change-of-mind, damaged, defective and wrong-item returns. Use the free prepaid return label included in your package. We do not charge a restocking fee. We accept exchanges within 30 days of delivery for new and slightly used chairs; contact us first to arrange an exchange by mail.
When will I get my refund?
For approved returns, you will receive your refund to the original payment method within 10 calendar days of our receiving the returned chair. Inspection and refund processing are included in this period.
What if my chair arrives damaged or a part is missing?
Email us within 48 hours of delivery with your order number and photos of the chair and the box. We will send the missing or replacement part, replace the chair, or refund you.
Do the chairs have a warranty?
Where a chair comes with a manufacturer's warranty, the manufacturer's terms apply. After our 30-day return window, contact us and we will help you file a warranty claim.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay and Google Pay, processed securely by Shopify. See Payment Methods.
Do you have a physical store?
No. HomeSeats is an online-only store, so we cannot offer in-person viewing or pickup.
How do I contact HomeSeats?
Email support@homeseats.shop or call +1 (319) 457-6749, Monday to Friday, 9:00 AM – 5:00 PM (CT). We aim to reply within 1–2 business days.
Still have a question?
HomeSeats
Address: 2485 Trailwood Ln, Rothschild, WI 54474, United States
Phone: +1 (319) 457-6749
Email: support@homeseats.shop
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (CT)
Response time: We aim to reply within 1–2 business days.